Contact: +91 1234567890 | E-mail: hello@imaginecrew.in

Refund & Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition, and in the original packaging.

We do not accept returns for:

  • Perishable goods (food, flowers, newspapers)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids

Additional non-returnable items:

  • Gift cards
  • Downloadable software
  • Health & personal care items

Refunds

Once your return is received and inspected, we will notify you via email.

If approved, your refund will be processed to your original payment method.

Late or Missing Refunds

  • Check your bank account
  • Contact your credit card company
  • Contact your bank

If still unresolved, contact us at {email address}.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We replace items only if defective or damaged. Email us at {email} and send your item to {address}.

Gifts

If marked as a gift, you’ll receive store credit once the return is received.

If not marked as a gift, the refund goes to the original purchaser.

Shipping Returns

Send returns to: {physical address}.

  • Shipping costs are non-refundable
  • Return shipping is your responsibility
  • Use trackable shipping for expensive items

Need Help?

Contact us at {email} for refund-related queries.